Process and payment
Every step is fixed before we begin, and every payment hangs on a visible result. This is the path from first visit to guarantee.
- 01
First call and site visit
We listen, view the house and say honestly what makes sense and what does not.
- 02
Fixed-price quote, in writing
Scope, materials and the payment plan are on paper before you decide.
- 03
Build phases with tranches
At most a 20% deposit. Each further tranche is released only after a signed-off milestone.
- 04
Running build documentation
Dated photos and the payment status in your owner area, viewable from afar at any time.
- 05
Sign-off and guarantee
Joint sign-off, then a 10% retention runs for 12 months, plus the statutory guarantee.
Why payment follows progress
Consumer guidance suggests paying no more than about 30% up front. We stay below that and tie each tranche to a demonstrable result. That protects you, not us.
See a sample build log